Please meet us at the beautiful Secrets Moxché Playa del Carmen, Mexico on July 20th, 2024 to celebrate our wedding!
Exquisite taste and exotic views will capture your heart at Secrets® Moxché Playa del Carmen, a AAA Five Diamond resort.
Escape into luxury in the heart of the Riviera Maya, just a 10-minute drive from Playa del Carmen's famed Quinta Avenida (Fifth Avenue), and indulge with an expansive and unique array of international cuisine from over a dozen restaurants and bars. Set on a pristine strip of white sandy beach, all of our 485 lavish suites offer a contemporary experience with an earthy feel including luxurious amenities, stunning views, an in-room rolling bar, all-inclusive with our signature Unlimited-Luxury® experience.
We are happy to have booked a room block for July 17th through July 22nd, 2024 at a discounted rate! To receive this discounted rate, you must book through our dedicated agency, Susan's Travel Services.
The MINIMUM night requirement is 3 nights!
PRICING INCLUDES ALL RESORT TAXES AND FEES!
Availability is on a first come, first serve basis, so please book your room as soon as possible.
We can book dates and categories outside of the block! Please note, however, that dates and categories outside of the room block will be submitted to the hotel for approval. Please reach out via email with any questions.
***Rooms are reserved with double occupancy ONLY. All other occupancy, dates and categories are upon hotel availability only and are on a first come, first serve basis. We cannot guarantee single, triple or quad occupancy.
Thank you for your understanding.***
See Rates Below (RATES DIFFER PER BED)
- Single Occupancy: $1692 total
- Double Occupancy: $2118 total
- Single Occupancy: $2256 total
- Double Occupancy: $2824 total
- Single Occupancy: $2820 total
- Double Occupancy: $3530 total
- Single Occupancy: $1632 total
- Double Occupancy: $2040 total
- Triple Occupancy: $3033 total
- Single Occupancy: $2176 total
- Double Occupancy: $2720 total
- Triple Occupancy: $4044 total
- Single Occupancy: $2720 total
- Double Occupancy: $3400 total
- Triple Occupancy: $5055 total
See Rates Below (RATES DIFFER PER BED)
- Single Occupancy: $1923 total
- Double Occupancy: $2406 total
- Single Occupancy: $2564 total
- Double Occupancy: $3208 total
- Single Occupancy: $3205 total
- Double Occupancy: $4010 total
- Single Occupancy: $1848 total
- Double Occupancy: $2310 total
- Single Occupancy: $2464 total
- Double Occupancy: $3080 total
- Single Occupancy: $3080 total
- Double Occupancy: $3850 total
See Rates Below
- Single Occupancy: $2691 total
- Double Occupancy: $2694 total
- Single Occupancy: $3588 total
- Double Occupancy: $3592 total
- Single Occupancy: $4485 total
- Double Occupancy: $4490 total
See Rates Below
- Single Occupancy: $1461 total
- Double Occupancy: $2922 total
- Single Occupancy: $1948 total
- Double Occupancy: $3896 total
- Single Occupancy: $2435 total
- Double Occupancy: $4870 total
See Rates Below
- Single Occupancy: $3078 total
- Double Occupancy: $3078 total
- Single Occupancy: $4104 total
- Double Occupancy: $4104 total
- Single Occupancy: $5130 total
- Double Occupancy: $5130 total
EXPERIENCE THE PREFERRED CLUB (exclusive to preferred club guests only)
Upgrade to the Preferred Club and take advantage of your select status.
PRIVATE CLUB LOUNGE
PREFERRED STATUS AND AMENITIES
**Non-preferred guests do not have access to the preferred club areas.
Get to know our system! Please feel free to reach out to our groups department via email at email@example.com
Schedule a phone call HERE!
*Please note: due to a high call volume, phone calls are currently by appointment only. Thank you for your understanding!*
Fill out the form linked below to begin the booking process. You'll be asked to provide the guest names and birthdates, as well as the reservation dates and room category you'd like to book.
You will also be required to provide a credit/debit card to submit the registration. A minimum deposit of $400.00 is due at the time of confirmation to secure your room.
Be sure to fill in your names EXACTLY as they are in your passport.
PLEASE NOTE: your deposit will NOT be charged upon registration form submission; we require the invoice approval (sent upon confirmation of reservation) be signed and returned to us before we charge the minimum deposit and secure your room.
You'll receive a confirmation via email once our agency has received the confirmation that your room has been reserved.
If your reservation contains elements that are outside of the block (including but not limited to dates, occupancy, room category and bedding), your booking will require manual approval from the hotel. This approval may take 7-10 business days to receive.
Once we've received the confirmation that your room has been reserved, you'll receive an email containing the terms and conditions link for your booking. Please review the room details, as well as the terms and conditions for your room that include payment dates, the cancellation and change policy.
If everything looks correct and you agree to the terms, please approve, provide your e-signature and submit it back to us through the link itself.
After we receive your signed terms and conditions back, we will process your payment as selected on the registration form, with the minimum deposit being $400.00
Once your initial deposit has been processed, we will send you the quote for travel protection.
The reason we do it this way is that the quote is based upon your first payment date, as well as the approved amount on your invoice.
PLEASE NOTE: for the Cancel for Any Reason insurance, you have 15 days after your initial payment to purchase the plan. After the 15 days, you can purchase the regular policy available to you based upon your state.
*Insurance quotes expire after 15 days.
FEBRUARY 9th, 2024: - 10% of your room total is due
MARCH 11th, 2024: 30% of your room total is due
APRIL 10th, 2024: FINAL payment is due
Please note that any remaining balances on payment due dates will be automatically charged in the amount required to satisfy the amount due using the most recently used card on file.
Make sure that you know where they are and ensure that your NAME and DATE OF BIRTH match your ID.
If you need to make any changes, please do so as soon as you can. This is imperative in being allowed to board your plane, as well as safety and ease while you are in different country, as well as ensuring that your return home is as safe, quick and efficient as possible.
Please confirm they are valid until JANUARY, 2025!
LET'S GET YOU PREPARED!
In order to avoid any headaches for our guests, we don't book flights. This also allows for guests to use points for their flights if they'd like to!
We recommend checking GoogleFlights or the Hopper app to look at a variety of flight options and compare them on the same page.
We are proud to partner with Lomas Travel to provide your transportation to and from the hotel. Customize your ride with the level of vehicle, snack and beverage options and more- book your transfers HERE!
Hello, and welcome to Susan's Travel Services!
Our travel agency is based in Phoenix Arizona, boasting a cumulative 40+ years of experience (starting in 1994) between our agents. Our travel professionals design and specialize in incredible family vacations, luxury romantic getaways and honeymoons, destination weddings and group travel, plus so much more;
Whether your bucket list includes getting up close and personal with lion cubs on a breathtaking African safari, watching the colorful sea life while gliding through the waters of the Australian coast on a once in a lifetime dive trip, or basking in the crystal waters and rays of sunshine on your own, private bungalow in Bora Bora- Susan's Travel Services strives to work one on one with you to send you on your way to the travels of your dreams.
Pertaining to the room portion of your trip; once your reservation is paid in full, or APRIL 10th, 2024 (whichever comes first), the penalty is 100% unless you have purchased cancel for any reasons insurance.
Cancellation fees of $75.00 per person apply after deposit has been made. The aforementioned applies to any and all cancellations.
Cancellations with travel insurance require filing a claim to receive a refund and is at the discretion of the insurance agency alone. For insurance claims, no refunds shall be issued by Susan's Travel Services or Classic Custom Vacations to remain compliant with the insurance agency policies. This ensures that your claim go through correctly with the insurance agnecy.
Susan's Travel Services is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel
DO YOU OFFER TRAVEL INSURANCE?
Yes. We offer “Cancel for ANY reason” insurance with your room block. It is the only insurance that will cover COVID! It covers cancellation up to 48 hours BEFORE you travel and you get back 75% of the cost of the trip. If not, we also sell insurance that is canceled for "covered reason" insurance.
DO YOU BOOK AIRFARE?
We do not offer airfare through our room block at this time. We recommend using GoogleFlights in order to compare different airlines, flight times and dates, pricing and more!
CAN I ADD SOMEONE TO MY ROOM?
Yes. You can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
The FINAL day to make any adjustments to your room is 30 DAYS PRIOR TO YOUR DEPARTURE, and requests must be made in writing via email, as well as submitting a completed change request form. Change requests cannot be processed until the signed change form is submitted to us.
CAN I SWITCH THE PERSON IN MY ROOM
Yes. Please send us an email containing the name of the guest to be removed along with the name of the new guest (as it appears on their passport), their birthday, and email address. We will then send you a change form to fill out to authorize the change.
Once we have this information and request in writing and your signed change request form back, we will make the adjustment.
OH NO! SOMETHING HAPPENED AND I CANNOT MAKE IT. WHAT DO I DO?
If you can’t make it to the wedding, please send an email to us as soon as you know (we MUST have this in writing). Please inform us of your need and request to cancel your reservation. We will send you the cancellation request form and require that to be returned to us as soon as possible. Once we receive that back, we sill send the notice over to the hotel. Upon approval from the hotel of cancellation, we will send you an email with confirmation.
If you cancel before APRIL 10th, 2024 (or before payment has been made in full), you will receive a full refund minus the cancellation fee and insurance (if you have it).
If you cancel on or after APRIL 10th, 2024 (without insurance!), a 100% cancel fee and any/all penalties will apply to you.
You will receive your electronic documents for travel approximately 1 month before your departure date.
HOW LONG DO I HAVE TO MAKE ANY CHANGES TO MY RESERVATION?
Any and all changes must be requested no less than 30 days prior to your departure (unless you have insurance).
These changes include (but are not limited to):
By supplying credit card and personal and passenger information, the client and passengers are authorizing agent(s) to complete work as hired including communicating such information to suppliers as required as part of the quoting and booking process.
Clients agree to follow payment structure including deposits and final payments as outlined by the supplier; failure to remit final payment at the deadline is a loss of any pre-paid funds and results in cancellation of any booked services (non-refundable). The client understands flights & itineraries could revise/change without notice and are at the discretion of the supplier as per terms & conditions.
Client(s) are expected to review and understand Terms & Conditions of agent(s) and vendor(s) at time of quoting and booking for all items; regardless if supplied by agent and/or listed as additional information vendor(s) documents and/or website(s).
Client(s) are responsible to ensure all supplied information (names, proper spelling, date of birth, passport information, etc.) matches all documentation required for travel. Travel documentation must be valid before travel, during travel, and must remain valid 6-12 months post-travel per destination entry requirements.
All destination & return entry/travel information can be verified/reviewed on official destination websites, or re-entry to the United States by visiting HERE. All entry/travel requirements could change without notice and are not fault or responsibility of the supplier and/or agency. Should any United States or destination requirements change, the client is financially responsible for any/all associated fees or penalties from vendor and agent.
If travel documentation (passports, identification, visas, etc.) are not verified and/or available, or valid at the time of booking, the client(s) is financially responsible for all associated fees or penalties from vendor and agent in order to make appropriate corrections and/or changes with vendor(s).
Thoroughly review all itinerary and documentation as supplied by agent(s). The client is responsible to report any errors or corrections within 12 hours of the issue. At 12 hours, any and all changes are subject to a $50 fee per person/per correction agency fee and are in addition to any supplier fees or penalties.
Agent(s) will inform the client(s) of any travel requirements as documented at the time of itinerary communication. Onward, it is the responsibility of the client(s) to monitor for changes for dates, locations, itineraries, requirements, etc.; Client(s) are expected to re-verify all information leading up to travel while traveling, and before returning home as policies/situations can evolve quickly within United States and abroad.
Fees: (taxes extra)
Cancellation $75.00 per person after the Deposit has been paid.
ALL fees are non-refundable and non-negotiable; regardless if the source of change(s), revision(s), and/or cancellation(s) are due to; actions of vendors, travel warnings, government policies, border agent decisions, ‘act(s) of god’, weather, client decisions, agent policies, and/or revisions due to Covid restrictions. Fees are charged at time of work required.
Client(s) are additionally responsible for any further charges or fees issued by travel vendor(s) per their terms & conditions.
Fees(s) cover the agent(s) services as requested/required for work completed within regular business hours (as advertised).
All change and/or cancellation fees are charged as required, are pre-authorized by this agreement, and are in addition to previously charged service and/or planning fees.